Bad attitude of staff

Today during my lunch time I quickly went into to the local Edgars Store to pay my account. The line at the tills was quite long and i had limited time to do my business so I went to the till where you pay for make up/perfumes etc. and although there was nobody there one of the two ladies who I presume is something like floor manageresses and who were having a private conversation rather than to do what they get paid to do, approached me in a very unfriendly manner and told me that she will not assist me and that I have to go and stand in that long line. In any of the other Edgars Stores in KZN they are more than willing to help you at any of the tills when it is busy but in this Store it is always an issue. This is the reason why customer pay their accounts late or not at all so Edgars now you can WAIT for your money until one day when I have got time to go and stand in a long line for a minute transaction.