NN
NOZIZWE N
1 reviews | Active since Mar 2016
08 Mar 2016, 15:38
bad attitude hanged up on me
worst attitude ever not even a sibling speaks in that manner <br> i understand im a month behind but dont disrespect me like that<br> while trying to explain why im behind and when im paying<br> you dont speak to a woman in that manner
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Edgars's replyOfficial
09 Mar 2016, 15:36Hello nnsSS,
Thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to our collections agent behaviour. Please be advised that the matter has been addressed with our collections management team who promised to investigate and implement corrective measures upon his findings.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to our collections agent behaviour. Please be advised that the matter has been addressed with our collections management team who promised to investigate and implement corrective measures upon his findings.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply09 Mar 2016, 15:36
Official
Hello nnsSS,
Thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to our collections agent behaviour. Please be advised that the matter has been addressed with our collections management team who promised to investigate and implement corrective measures upon his findings.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to our collections agent behaviour. Please be advised that the matter has been addressed with our collections management team who promised to investigate and implement corrective measures upon his findings.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***