CL
Carol L

1 reviews | Active since Jul 2015

03 Jul 2015, 12:48

Bad Attitude from the store manager.

Hi on Sunday 28 June 2015 i went to shop at edgars. on my arrival i saw nice towel set priced 199.95 and the set was incomplete (short of 1 face cloth and 1 hand towel) and there was another incomplete set so i asked the manager to come assist me. He said the set is incomplete and there's nothing he can help me with and he also told me that the price was incorrect cause it went up on Sunday so i asked him why didn't they change it before they bring the stock to the floor and he never rep****, he then went to the stock room to check for me and he never came back to me so i waited and waited until i asked 1 of the staff to call him for me and he was so rude shouting me in front of his staff telling me that he was done with me and he can't sell the set to me and i asked cause the other set is also incomplete why can't he take the face cloth and the hand towel and make a set for me as he has powers in the store and he told me that he can't do what i want. he left even finishing with me.*dissapointed customer*

0
Replies (1)
Edgars
Edgars's reply07 Jul 2015, 12:43
Official
Hello Blessed77,

We must sincerely apologise for the lapse in service. Rendering excellent service is our priority and it is with great displeasure to hear of the unpleasant service from Aaron. Please be advised management was notified and you will be contacted shortly. We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below

Kind regards.
Edcon customer experience team.
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