FK
Faieza K
1 reviews | Active since Aug 2011
07 Sept 2015, 15:37
Bad attitude from sales consultant
Hi <br> I have had had my edgars account for a while now and have not defaulted on payments , I just make sure that by the 7th of each month that my payment is made aws this is most convenient for me . I went into the Musgrave Red Square and received the worst service ever. I requested from the sales consultant named Phindile Nzimande as to what my installment was , she tells me that it 9s over R1000 , so I asked her why , as I pay every month , I dont ever miss a payment , she tells me \oh that is what is due "so I asked her as to what amount I should pay as I was now confused "
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Edgars's replyOfficial
08 Sept 2015, 16:35Hello Faiza Kader,
Thank you for bringing this matter to our attention. We can understand the frustration and how disappointed you were, and for that we sincerely apologise. Our consultants are trained and equipped with knowledge to assist customers in a professional and friendly manner. It's disappointing that this was not the case. Please note internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
We assure you of a pleasant experience next time you visit the store.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. We can understand the frustration and how disappointed you were, and for that we sincerely apologise. Our consultants are trained and equipped with knowledge to assist customers in a professional and friendly manner. It's disappointing that this was not the case. Please note internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
We assure you of a pleasant experience next time you visit the store.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
Edgars's reply08 Sept 2015, 16:35
Official
Hello Faiza Kader,
Thank you for bringing this matter to our attention. We can understand the frustration and how disappointed you were, and for that we sincerely apologise. Our consultants are trained and equipped with knowledge to assist customers in a professional and friendly manner. It's disappointing that this was not the case. Please note internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
We assure you of a pleasant experience next time you visit the store.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. We can understand the frustration and how disappointed you were, and for that we sincerely apologise. Our consultants are trained and equipped with knowledge to assist customers in a professional and friendly manner. It's disappointing that this was not the case. Please note internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
We assure you of a pleasant experience next time you visit the store.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***