Bad attitude from branch manager

My question now is if the branch manager has bad attitude how about the ordinary staff. Went to festival mall on the 6th of February 2016. I wanted to return some 2 items that I bought on the 24th of Dec 2015. I was told by the customer service guy about the 30 day policy. I then asked to see the manager. The manager didn't want to come after I insisted she came with an attitude. I explained to her that I was away for the holidays and only came back that week. She said to me, she doesn't want to help and she said I must call head office. I then asked her to call for which she said she doesn't want because they will approve me to return the items which she doesn't want. After saying that she left. I then launched a complaint instore about her attitude and upto now nobody has contacted me, I guess the complaints goes to her that's the reason for the silent. Once I clear my account I am going to cancel because of tilly. I once cleared and wanted to cancel but you guys kept on calling me. Bye edgars I will change my store and I will share that with my friends. Bye edgars