Bad attitude from a lady called Suzzy

On Saturday the 25th July 2015, I went into the store to exchange items. At the counter, i was told i needed to show a lady at the door my items first before they I could be helped.<br> <br> At the door, a lady called Suzzy harshly asked me why I passed her in the first place. After telling her that their procedure was new to me, she rudely said I should have asked her.<br> <br> She only started assisting after I apologised . <br> <br> Suzzy is the most rude person I met, she needs to be taught how to speak to customers.<br> <br> It was the first time shopping at that store and I feel never to go there again.<br>