NK
Nicolette K
1 reviews | Active since Mar 2015
07 Sept 2015, 14:02
BAD ATTITUDE FOR LOGIN ACCOUNTS
Well here we go again when someone complains about the internet service...and one gets frustrated after about 5 phone call later and you mention .\ Why does someone change the system when it is working well".<br> My complaint is I am unable to call up my account (Statement) I have been told that I must re-register !!! but where!!!!!! and when you get angry guess what your call centre politely does they put the phone down in your ear. What a laugh"
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Edgars's replyOfficial
08 Sept 2015, 16:02Hello NICKEY123,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, kindly revert to us on our toll free number ***and use the reference name given to you and you will be assisted with re-registering on the new website.
Please note we have notified management of the unprofessional and ********* service from the agents. Customers are kings and it is our daily mandate to render excellent service. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
The reference number for your query is:***/GO
Kind regards.
Edcon customer experience Team.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, kindly revert to us on our toll free number ***and use the reference name given to you and you will be assisted with re-registering on the new website.
Please note we have notified management of the unprofessional and ********* service from the agents. Customers are kings and it is our daily mandate to render excellent service. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
The reference number for your query is:***/GO
Kind regards.
Edcon customer experience Team.
Edgars's reply08 Sept 2015, 16:02
Official
Hello NICKEY123,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, kindly revert to us on our toll free number ***and use the reference name given to you and you will be assisted with re-registering on the new website.
Please note we have notified management of the unprofessional and ********* service from the agents. Customers are kings and it is our daily mandate to render excellent service. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
The reference number for your query is:***/GO
Kind regards.
Edcon customer experience Team.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. As per our telephonic discussion, kindly revert to us on our toll free number ***and use the reference name given to you and you will be assisted with re-registering on the new website.
Please note we have notified management of the unprofessional and ********* service from the agents. Customers are kings and it is our daily mandate to render excellent service. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
The reference number for your query is:***/GO
Kind regards.
Edcon customer experience Team.