1 reviews | Active since Aug 2015
bad attitude, disrespectful, unhelpful
I bought avent baby bottles for R649 from festival mall in may. I did not keep the receipt. After using the bottles for 3 months all the measurements are coming out and therefore I cannot use it as I cannot measure the correct amount for the formula. I explained this to prince at festival mall. He scanned the box and picked up the price and confirmed that it's an edgars product. He however refused to help me, he was unhelpful, disrespectful and has a bad bad attitude. He said he does not care how I make milk but he cannot change it for other bottles and if I feel like complaining I must call customer experience. All I need is new avent bottles. I paid R649 for bottles that are meant to last. It's been 3 months and the writing has come off. Clearly this is a damaged product. The service from prince is disgusting, he needs client service training. He is not fit to deal with clients.
Our attempt to contact you at 11:03 AM was unsuccessful.
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, we understand that there are certain items that may have a quality defect, but a proof of purchase is required.
We apologise for the overall experience, and management will be notified of the manner in which the store manager handled this query. We value our customers and even when we cannot override the policy, but it should be said in a professional and respectful manner.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 11:03 AM was unsuccessful.
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, we understand that there are certain items that may have a quality defect, but a proof of purchase is required.
We apologise for the overall experience, and management will be notified of the manner in which the store manager handled this query. We value our customers and even when we cannot override the policy, but it should be said in a professional and respectful manner.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***