Bad attitude

We visited Edgars Westgate Mall to credit an item yesterday because the size we bought was too small, and we bought it on account and that proves loyalty if look at the history and the time it was opened,the experience would have been very nice as one of the Managers by the name of Isaac was so professional and assisted us with a very friendly and polite manner in the process while his staff member by the name of Yolanda was very rude with her aggressive and pathetic attitude which doesn't match Edgars frontline standards in terms of service I believe and wouldn't prefer being served by her or any other staff member of her calibre ever, in any business entity in the World,and i Edgars would be able to remove from the front desk if not their business as I believe even her colleagues doesn't get joy when dealing with her judging from our experience with her