Bad attitude and unwillingness to help

My fiancee was a victim of crime on Saturday after the Soweto Derby soccer match. They stole his phone and wallet.<br> <br> We went to Edgars to block, and make a new card. We also needed to make an insurance claim on the phone. The staff at Edgards Maponya mall were very unprofessional and not very sympathetic.<br> <br> We were sent from pillar to post. The staff at the cellphone counter said they will not process the claim without the card even though he had previous payment slips with the ACCOUNT NUMBER. We were then sent to client services who told us they cannot issue a new card because the account had arrears.<br> <br> The insurance subscription is debited on the account every month with or without arrears. The payments on the account have been going in via cellphone banking. To submit an insurance claim only the account number is needed!!!!<br> <br> This is poor service because the longer the customer waits to submit a claim the longer it takes to be approved!!!<br> <br> The staff at Maponya Mall need better training on Customer Service and handling of different cases.