1 reviews | Active since Oct 2017
Bad attitude and undelivered service from edgars account department. I have a agreement with the account department to pay a reduced price of R25 for R55 airtime every month. The money is neing deducted from my account every month. I have never
Edgars accoumt department approached me to start contract of lower purchase airtime of R55 monthly payment of R25. I have called numerous times to enquire about this airtime as i have not yet received this airtime. I called yesterday to enquire about this airtime and the lady that was helping me was so rude with me she dropped the phone in my ear.
We have received your concerns and apologize for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly . Please find the below reference number for your complaint ***/GO
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Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologize for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly . Please find the below reference number for your complaint ***/GO
Kindly find the RMCS details below
Tel: ***
Email: ***
Trust this email finds you well.
Kind regards,
Customer Experience Team
Call Centre: ***.