Bad attitude and treatment of account query.

I was given a call by the Call Centre to notify me that my account was in arrears meanwhile I had made payment at Edgars The Glen. They then asked me to visit the branch I made the payment to and produce my proof of payment. I adhered to this (although it wasn't my fault) and took my proof to the The Glen. Upon arrival I went to the cashier and produced my slips she then took me to the customer care centre where I waited more than 20 minutes to be assisted by the acting manager Takalani who had been in her office and was reluctant to assist. She took my slips and made copies. Then she said the matter would only probably be resolved by August. So then I asked what was I supposed to do in the interim as I wanted to use my account to purchase a gift and the cash I had I wanted to pay into my account. I was told that the amount would be reflected as me paying the late balance ''outstanding'' and that I could not make any more purchases unless I paid in. I tried to complain to management and was told Takalani was the manager and the only was I could be assisted was to buy cash and not pay the account. I called in on the Monday morning to complain and have not recieved feedback.