Bad attitude and stock not received yet on advert
Today I went to Edgars to buy an item advertised by Edgars on Television, there was no one around to help, all were having a chat to each other. When I asked for help to find this item I was told, I dont know ... No offer of help or explanation. I then had to ask the teller to call a supervisor who informed me that they did not have stock on the advertised item as yet, it was still coming in and they did not know when. why advertise items when you dont have stock.. Poor service and attitude.!!
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Edgars's replyOfficial
04 Nov 2015, 10:28Hello cer1010,
Thank you for notifying us of the lapse in service that is certainly not the type of service that indicates our standards. Please note we will notify our buyers of this matter, it is feedback from customers like you that helps us to improve. Please note our buyers will investigate and once they can locate the pants you will be notified. We sincerely apologise for the overall experience.
Kindly find the reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service that is certainly not the type of service that indicates our standards. Please note we will notify our buyers of this matter, it is feedback from customers like you that helps us to improve. Please note our buyers will investigate and once they can locate the pants you will be notified. We sincerely apologise for the overall experience.
Kindly find the reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply04 Nov 2015, 10:28
Official
Hello cer1010,
Thank you for notifying us of the lapse in service that is certainly not the type of service that indicates our standards. Please note we will notify our buyers of this matter, it is feedback from customers like you that helps us to improve. Please note our buyers will investigate and once they can locate the pants you will be notified. We sincerely apologise for the overall experience.
Kindly find the reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service that is certainly not the type of service that indicates our standards. Please note we will notify our buyers of this matter, it is feedback from customers like you that helps us to improve. Please note our buyers will investigate and once they can locate the pants you will be notified. We sincerely apologise for the overall experience.
Kindly find the reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***