Bad attitude and racial **************

we have never experienced such bad service at Edgars east rand mall. I wanted help with some cosmetics at the YSL counter and there was no one there to assist, however their was an edgars employee sitting on the phone having a personal conversation,i then said to her that we needed assistance, she made us wait until she was done with her call and then came to assist us. she then said to me why dont you instead purchase a Lancome product instead of a YSL.i told her that i did not want to purchase a Lancome product but wanted help with a YSL, her attitude towards that was not very pleasing, she then got puffed up and did not want to get someone to assist us. we then started to talk between us and said how bad her attitude was, the edgars employee overheard us and then came back to shout at us, we insisted she call a manager, which then a department store manager came, he was not willing to assist us in any way or to calm the situation down, he was taking the edgars employees side, IS THIS HOW EDGARS TREAT THEIR CUSTOMERS?i will be publishing this in the local news papers and contacting Lancome directly about this attitude of the staff.my attorney has been informed to submit to NCC