GN
Gerrie N

1 reviews | Active since Sept 2015

08 Sept 2015, 09:03

Bad Attitude and pricing

Went to Edgars Springs on Saturday to buy a pair of shoes , the price tag that was in the shoe showed R659-95 and when I got to the cashier the price was R799-00.He then called the store manager (Kingsley) and he told me that it is in actual fact R799-00 and not R659-95 as that was only an allocation tag in the shoe. He then ripped the price out of the shoe before I could take a picture and he destroyed it in his hands at that time I tried getting the price out of his hands to take a picture of it. I was still busy with him and he said to myself and my father that he is going to help his customers.(Am I not a client then ?????)I have contacted the customer care to report but no luck with them either. I will escalate this to the consumer protection act , Ombudsman . We as consumers are getting ripped of by Edgars and nothing gets done about it .I was treaded like a dog by the store manager.

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Replies (1)
Edgars
Edgars's reply10 Sept 2015, 09:57
Official
Hello Gerrie13,

Thank you so much for bringing this matter to our attention. We are pleased this matter was resolved and you are satisfied. We apologise for the overall experience. That is certainly not the type of service that indicates our standards. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number:***/GO

If you require any further assistance, please be more than welcome to contact us on the below number

Kind regards.
Edcon customer experience
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Best regards,