1 reviews | Active since Jan 2018
Bad attitude and pathetic service
Hi, My name is Sameer Sayed Mohideen and I am an Edgar's account holder. I recently walked in the red square store in gateway two weeks back and I saw a fragrance that I liked after a friendly sales associate recommended that specific fragrance and I did not have my card on me or the cash to purchase it so I came back the following week to purchase it and I brought a friend along to give me his opinion before I purchased it and I was approached by a colored sales associate by the name of Natasha if not mistaken. She told me that just because I work in the mall I should not come and take advantage of the fragrances and spray the tester because the store pays for it and we come in and constantly abuse it. I would like to make it known not only did she embarrass me in my friends presence she also was very rude for a sales associate. I came in the store to purchase that specific fragrance and I was belittled by her just because I work in the mall. The bottom line here is that you guys should not hire rude people to be sales associates I was so angry and I just walked out the store. I buy fragrances on a very rare basis in every 3 months and when I do buy them I go to a girl named Lisa or a fair colored guy at the red square store. I am going to let hello Peter know about my experience and I expect to be notified of the status of my complaint. Not only did your sales associate put me of from purchasing from you guys on that day but she made you guys lose a R1500 sale. I have bought the very same perfume from Foschini.
Thank you for sharing your experience with us.Please accept our sincere apologies for the attitude of our staff.If there is an issue it can be addressed in a professional manner.Kindly note that your query has been escalated to the stores manager for further investigation and feedback will be provided to you.***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for sharing your experience with us.Please accept our sincere apologies for the attitude of our staff.If there is an issue it can be addressed in a professional manner.Kindly note that your query has been escalated to the stores manager for further investigation and feedback will be provided to you.***/GO
Kind regards
The Edcon Customer Experience Team
