Bad attitude and not willing to help

I payed up my account and now my name is not being cleared from ITC. I called XDS and was advised that Edgars needs to give them instructions to remove my listing and clear my name as they are the ones who sent instructions to list me. NOW your rude and unprofessional call centre agents who want to talk more then they listen keep me on hold and keep telling me about a useless paid up letter that I have already sent to XDS and was not sufficient. The account reflects as paid up but I want to be removed from form the listing. I called twice and on with occasions I was put on hold and consultants HUNG up on me. This was so unprofessional and disrespectful as are here to provide a service! I demand this matter addressed with these rude consultants who clearly don't know what service delivery is. I need this matter sorted out as you have received your money and now I am left with this problem! I want my name cleared now! I am stuck in the middle now. Its impacting my life. I have had it with your text book answers. I demand assistance as your call centre agents are useless and you should hire better equipped staff who dont release calls when they dont have answers. Its unacceptable!