1 reviews | Active since Oct 2012
bad attitude and lack of customer service
On the 19/01/2015 I went to purchase a few school cloths, I came across a Woolies packet & took it with me 2 the q with the attention to hand the parcel at one of the cashier's. It was closing time at I happen to b the last customer in the q.Mary (staff member) walked pass me and kept on giving me this look. I raised the woolies packet and asked if that was by any change hers. She walked up to me and grab the bag and said Ja with a disgusting tone. No thank you, just gave me another angry look at walked off. When I got to the till & as they were busy swiping my gift card the system went off line. I was told that the purchase did not go through. The following day I noticed that the money actually went through so I went back on 20/01/2015 and showed the supervisor the proof. After the lack of service trying to help me I went and spoke to the manager. I told her my situation and that I'm coming all the way from Stellenbosch & cannot come back at certain time for when they customer services are available and that I'm working as well. She arranged something but told me that she needs to keep my gift card and that I can collect it on 24/01/2015. I showed up again and she was not there.
Our attempt to contact you at 03:56 PM was unsuccessful.
Kindly note we have liaised with the store and they have tried to contact you numerous times to no avail.(The number does not exist). Please be advised the store received authorisation from the head office to credit you. However, you need to be in the store in order for the credit to be processed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows:
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 03:56 PM was unsuccessful.
Kindly note we have liaised with the store and they have tried to contact you numerous times to no avail.(The number does not exist). Please be advised the store received authorisation from the head office to credit you. However, you need to be in the store in order for the credit to be processed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows:
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***