1 reviews | Active since Jul 2014
Bad attitude and daylight robery
I am so very very angry! A month ago I bought a jacket at Edgars Wonderpark for R719.99 cents. The jacket doesn't fit me, I have never worn it, it still has it's tag, but I lost the slip. Today at about 11:00 I went to exchange the jacket for a shirt and 2 bas that worked out at about R700, because whitout the slip I couldn't get the money back. When I went to exchange it, I was told that the jacket I paid R720 for was on sale for R280, and that R280 was all I could get for the jacket. There were 3 staff members that took me on, they were very rude and argued with me, a customer! I work as a customer care consultant and I know that as a customer worker, you never argue with a client, as they are always right, you're never rude, and you always offer a solution and none of them did any of those. I will not accept R280 for a jacket I paid R720 for. This is unacceptable!! I will close my account at Edgars, never buy anything from them ever again, and tell everyone how bad of a service they provide!
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days.
Please be advised the 30 warranty has lapsed and also the proof of purchase was not provided, therefore, the store manager will use his discretion whether to authorise an exchange or a gift card. But it needs to be according to the current system price.
We apologise for the overall experience. Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days.
Please be advised the 30 warranty has lapsed and also the proof of purchase was not provided, therefore, the store manager will use his discretion whether to authorise an exchange or a gift card. But it needs to be according to the current system price.
We apologise for the overall experience. Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***