TK
Thandy K
1 reviews | Active since Feb 2012
01 Sept 2015, 11:40
bad attitude accompanied buy no service
I bought two vouchers this morning for R55 and recieved no SMS's for the voucher, I called the customer care , got the first consultant who was rude to the core. Offered me the solution which did not work. I ended the call as we were going no where with the back and forth arguement, called again. this time the agent just went quet I had to ask if they are still there or not. <br> <br> I needed the airtime urgently and all i got was bad attitude, no assistance and no airtime
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Edgars's replyOfficial
03 Sept 2015, 17:30Hello thandykh,
We would like to apologise for the overall experience. Please note we have referred this matter to the RMCS department to assist urgently with the airtime you purchased. We can understand the frustrating of buying airtime and not receive it. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
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We would like to apologise for the overall experience. Please note we have referred this matter to the RMCS department to assist urgently with the airtime you purchased. We can understand the frustrating of buying airtime and not receive it. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
***
Edgars's reply03 Sept 2015, 17:30
Official
Hello thandykh,
We would like to apologise for the overall experience. Please note we have referred this matter to the RMCS department to assist urgently with the airtime you purchased. We can understand the frustrating of buying airtime and not receive it. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
***
We would like to apologise for the overall experience. Please note we have referred this matter to the RMCS department to assist urgently with the airtime you purchased. We can understand the frustrating of buying airtime and not receive it. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
***