1 reviews | Active since May 2015
BAD ATTITUDE
I wanted to buy a trouser because it was on sale, but unfortunately the trouser didn't have a sale price. so I went to the nearest till points so that I can do a price check but unfortunately that was the cellphone counter. when I got there, NOMVULA was busy with a cellphone query and she just looked at me and said \JUST GO TO THE OTHER TILLS\", I then said to her that I need to do a price check but she didn't say anything again. I waited for her to help me and after a while I asked if she will help me or not, she said to me \"I TOLD YOU TO GO TO THE OTHER TILLS\". I didn't see NOMVULA as a trained customer service consultant because if she was trained to serve people, she wouldn't have acted the way that she did. But anyway, that is the bad service that we usually get in out stores, especially in the local malls.So when I left, I told her that she was supposed to tell me and that she has a BAD ATTITUDE!!!"
Thank you for notifying us of your shopping experience at our Edgars Soshanguve Crossing store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for notifying us of your shopping experience at our Edgars Soshanguve Crossing store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,