nM
nomasonto M
1 reviews | Active since Nov 2015
28 Nov 2015, 09:55
Bad attitude
On the 27 November went to Edgars eastgate ,saw a special of tees for R120 for 2 and buy 2 get one free on the same rail when I got to the tills the price was different. Irene who was a supervisor said she will call the manager which she did his name was David when all was explained to him his response was as simple as he can't help us as he can't process two promotion on one sale he then said they forgot to move one promo ticket they day before, as we were trying to explain its Edgars staff fault that they forgot to remove one promo price he just turned his back and walked away without compensating us or even trying to make us understand their mistake. Is that the kind of attitude one should get as a customer? What happened to good customer service ? With that kind experience I'm never setting my foot in any of Edgars stores . It's such a disgrace to recieve such bad attitude from the manager. I'm wondering how they appointed David as the manager ???
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Edgars's replyOfficial
30 Nov 2015, 17:48Hello nomasonto mthi,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Edcon strives for excellent customer service and we sincerely apologise for the lapse of service.. We have notified management and we assure you all concerns raised did not fall on deaf ears. Corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Edcon strives for excellent customer service and we sincerely apologise for the lapse of service.. We have notified management and we assure you all concerns raised did not fall on deaf ears. Corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply30 Nov 2015, 17:48
Official
Hello nomasonto mthi,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Edcon strives for excellent customer service and we sincerely apologise for the lapse of service.. We have notified management and we assure you all concerns raised did not fall on deaf ears. Corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Edcon strives for excellent customer service and we sincerely apologise for the lapse of service.. We have notified management and we assure you all concerns raised did not fall on deaf ears. Corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,