1 reviews | Active since Feb 2015
Bad Attitude
I got a call from Edgars regarding my account, firstly asking am i the person in question and when i asked who am i speaking to, she asked again is this the person in question (very abruptly). i then said yes and asked me to verify my details. Me not even sure if she is really calling from Edgars. she asked me when am i paying my account, and gave me installment amount to pay and asked how much can i pay. I gave her the total of which i'm going to pay and on which date and then she asked me when do i get paid to pay the others. I suposse she just updated her side and threw the phone down in my ear. I never got a name, nothing. She was just plain rude and abrupt.<br> <br> Bad Service
Thank you for notifying us of the ********* and unpleasant call from the consultant. That is certainly not how we should address our customers. Please be advised the collections department manager was notified and we assure you internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need to make payment arrangement, kindly contact the collections department on ***.
Kind regards.
Edcon customer experience
***
Best regards,
Thank you for notifying us of the ********* and unpleasant call from the consultant. That is certainly not how we should address our customers. Please be advised the collections department manager was notified and we assure you internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need to make payment arrangement, kindly contact the collections department on ***.
Kind regards.
Edcon customer experience
***
Best regards,