BN
Bonginkosi N
1 reviews | Active since Jul 2011
30 Jul 2015, 07:47
Bad Attitude
i bought a suit at Edgars Mall at Lakeside Mall in Benoni a few weeks ago and now i realise that the jacket is a little too big for my liking and i just want to exchange it for a smaller version of excactly the same jacket. I have since lost my till slip but this shouldnt be a problem because i have the Edgars points card and this transaction is recorded there. Please help.
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Edgars's replyOfficial
31 Jul 2015, 09:32Hello nhlapobon,
Thank you for your enquiry.
Kindly be advised that our terms and conditions do state that in order to receive assistance with an exchange, the following terms and conditions should be adhered to:
The item must be returned within 30 days of purchase, in its original and resalable condition (tags attached) along with the original proof of purchase.
Since you have advised that you do not have your proof of purchase, kindly be advised that you will need to visit the store of purchase and request to speak to the store manager, who will then advise you accordingly if any assistance can be provided to you.
Thank you for your continued support.
Regards,
The Customer Experience Team
***
Thank you for your enquiry.
Kindly be advised that our terms and conditions do state that in order to receive assistance with an exchange, the following terms and conditions should be adhered to:
The item must be returned within 30 days of purchase, in its original and resalable condition (tags attached) along with the original proof of purchase.
Since you have advised that you do not have your proof of purchase, kindly be advised that you will need to visit the store of purchase and request to speak to the store manager, who will then advise you accordingly if any assistance can be provided to you.
Thank you for your continued support.
Regards,
The Customer Experience Team
***
Best regards,
Edgars's reply31 Jul 2015, 09:32
Official
Hello nhlapobon,
Thank you for your enquiry.
Kindly be advised that our terms and conditions do state that in order to receive assistance with an exchange, the following terms and conditions should be adhered to:
The item must be returned within 30 days of purchase, in its original and resalable condition (tags attached) along with the original proof of purchase.
Since you have advised that you do not have your proof of purchase, kindly be advised that you will need to visit the store of purchase and request to speak to the store manager, who will then advise you accordingly if any assistance can be provided to you.
Thank you for your continued support.
Regards,
The Customer Experience Team
***
Thank you for your enquiry.
Kindly be advised that our terms and conditions do state that in order to receive assistance with an exchange, the following terms and conditions should be adhered to:
The item must be returned within 30 days of purchase, in its original and resalable condition (tags attached) along with the original proof of purchase.
Since you have advised that you do not have your proof of purchase, kindly be advised that you will need to visit the store of purchase and request to speak to the store manager, who will then advise you accordingly if any assistance can be provided to you.
Thank you for your continued support.
Regards,
The Customer Experience Team
***
Best regards,