1 reviews | Active since Feb 2015
Bad attitude!!
I want to report a bad service that I received at Edgars Red Square, at Campus Square(Mellville)<br> I entered the shop at about 11hoo am .Two sales ladies were present. None of them wore name tags. I stood in front of them and I was completely ignored, no greeting or smile , they just continued with their own things. One was wring and the other trying to fix a lipstick holder. Clearly they never heard of customer service and when I enquired when am I likely to get service she snapped and told me she is waiting for me, obviously waiting for me to greet her, She had such a bad attitude I am sure 68% of the people are no longer using Edgars Red Square. These staff need urgent training. I am so annoyed
We are deeply sorry for the overall experience. That is certainly not the type of service we render to our customers, thus we have referred this matter to the store manager to address. Edcon strives for excellent customer service and satisfaction, hence this matter won't be taken likely. We assure you measures will be taken to avoid the re-occurrence as that service is not indicative of our standards.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
We are deeply sorry for the overall experience. That is certainly not the type of service we render to our customers, thus we have referred this matter to the store manager to address. Edcon strives for excellent customer service and satisfaction, hence this matter won't be taken likely. We assure you measures will be taken to avoid the re-occurrence as that service is not indicative of our standards.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,