BAD ASSISTANCE , UNTRAINED STAFF

I APP**** FOR A EDGARS ACCOUNT ONLINE. A LADY FROM EDCON CALLED MY WORK NUMBER FOR VERIFICATION OF EMPLOYMENT. I GAVE HER THE DIRECT NUMBER FOR MY HR DEPARTMENT AND AFTER A FEW DAYS A GENTLEMAN CALLED ME AND TOLD ME TO TAKE MY BANK STATEMENTS THROUGH TO MY NEAREST EDGARS BRANCH. ON SATURDAY I WENT TO THE BANK AND GOT 3 MONTHS BANK STATEMENTS AND TOOK IT TO EDGARS IN GREENSTONE. FIRSTLY THE GENTLEMAN WORKING WITH NEW ACCOUNTS TOLD ME MY APPLICATION WAS DECLINED AND THEN I HAVE TO WAIT 6 MONTH TO RE APPLY, BECAUSE THEY COULD NOT DO A JOB VERIFICATION. THE GENTLEMAN TOOK MY STATEMENTS TO FAX IT TO THEIR NEW ACCOUNTS DEPARTMENT ONLY AFTER I POINTED OUT TO HIM THAT ACCOUNT HAD PUT THE WRONG NUMBER ON THE SYSTEM. I GAVE THEM MY BRANCH MANAGERS DIRECT NUMBER AND CELL NUMBER. HE TOLD ME THE JOB VERIFICATION WOULD BE DONE IMMEDIATELY AND THAT I WOULD GET AND SMS FROM EDGARS. I WAITED THROUGH THE WEEKEND AND TODAY I PHONED NEW ACCOUNTS AND WAS TOLD THAT THEY NEEDED BANK STATEMENTS THAT REFLECTED 3 SALARY DEPOSITS. THIS WAS NOT EVEN MENTIONED TO ME AS I WAS AT EDGARS. WHEN I ASKED THE LADY (CYNTHIA) IN ACCOUNTS IF THEY HAVE DONE THE JOB VERIFICATION SHE SAID NO THEY HAVE TO VERIFY STATEMENTS