Bad and poor customer service by association Bionic Hair Studio Monte Vista

<p>To whom it may concern</p> <p>I walked into your store in Canal Walk and was stopped by a lady with promotional leaflets.</p> <p>Telling me about this awesome salon and their promotion.</p> <p>She told me about their Brazilian treatments they do,</p> <p>I was very skeptical as my friend that was with had did the treatment with another salon and not happy. But the lady and the gentlemen assured that, that will not be the case with them.</p> <p>So I called the next day and made a appointment. I then visited Bionic Hair Studio in Monte Vista on 15 June 2016 for the Brazilian blowout as it was a birthday present from my husband as my birthday was on 16 June.</p> <p>When I arrived it looked like all I thought it would be, but the service and treatment was not what I expected!</p> <p>Below please find the email correspondence I sent them after my visit my email dates 20 June 2016 to explain my dissatisfaction and till date I have never received ANY response.</p> <p>I was never offered any products I had to ask the lady everything.</p> <p>I then told her it's no use I buy the products as I prefer doing my hair at the salon on weekly basis.</p> <p>I lived in Pretoria for 10yrs and since we moved back in January I have not found a hairdresser as yet. And she reassured me that they use the products for Brazilian blowout clients that come for wash and blow dry.</p> <p>Even after my email I still went back to the salon every week for the past three months for a wash and blow dry and the service never got better but the girl that does my blow dry did it the way I like my hair done. So I went back!</p> <p>On my first visit after the blowout I asked her why the texture of my hair is different and if I comb or brush me hair there is a lot of loose hair on my clothes, she assured me that it will change.</p> <p>Well, it never did. And I would like you to see how my hair looks now in comparison to what it was before I did the blowout.</p> <p>Even when I left the salon my first response to my husband was how is it possible that my hair looks and feels better after having it chemically relaxed!</p> <p>And I was assured by the staff in Edgars that it will be better then having it relaxed.</p> <p>I was told my hair will grow better now, that was not the case. I had more hair loss and breakage and feel like cutting off all my hair. And the most damage is in front. How can my hair have more damage after the Brazilian blowout??????</p> <p>I feel it is their responsibility have fix their mess. And get my hair back to the way it was before I did the brazilian blowout at their salon.</p> <p>I have been a Edgars customer my whole life and always use to make use of your salon at the Addereleystreet branch before moving to Pretoria.</p> <p>I cannot believe that this is the type of people that Edgars will associate themselves with.</p>