Bad and disgusting experience

People who helped me with the insurance claim at edgars - Alfred Maluleka -Siphiwe Madonsela

I did my claim on the 6th of June 2018 and i went to submit it at edgars connect Tsakane.mall. Since the 6th of June I've been waiting till today 29th August 2018, been waiting for at least an SMS stating that my claim was accepted and went through but nothing, been going to edgars connect about 4 times and got there only to be fed with excuses that claims take long especially phones with 2 Sim cards, and i got patient with them thinking that they know their job. After 2 weeks i went back to them and asked again about my claim and i was told that my case was being escalated and i should give it some time and did as i was told again. I went back and was furious this time and i was told that they cant connect to the insurance people because the signal was down. I decided to call call the insurance myself and the 28th August and then i was told that they just received my documents from the people at edgars connect,that was 27th August My partner also decided to call the call center also to confirm and the told him that the people from edgars were supposed to give me a reference number after i submitted my claim which they didn't Then on the 2th August i went to the edgars shop to get their names and i was extremely angry ,when i got there i got the security, black African Lady, and i asked her to please give me the names of the guys who were helping me with the claim because she was there that day, and she gave me and i asked for another one name that's when she saw that i wanted to use their names for reporting them. She went to the back office and called the other guy who helped me with the claim and he cane i then asked him for his name, he first gave me the funny look and then he did. I asked him for a copy of evidence that shows that the email( documents) were sent on that day (6th June 2018) and he told me that he cant give me because he is not allowed, he says he must get approval first. Then he kept on putting the blame on people from the insurance department, that they don't do their job, he kept on saying that they sent my documents the same Now its been 2 months since i sent my claim for my phone and still there's nothing....please do something about this matter Iam begging