1 reviews | Active since Apr 2017
bad and appauling treatment for a 1st time customer
<p>I opend a new account at the phoenix plaza.. upon my account being given i was told that i get a 50% my 1st purchase , i askd the sales lady if i cud used my discount in any store n she said yes , later that my wife n i went to the gateway branch n purchased abt R5000 worth of clothin , we proceeded to the cashier an after scannin all the stuff she told me i dont qualify for the discount "HOW EMBARASSING WAS THAT " cos all the other customers were lookin at me , she even askd me that store gave me any vouchers , i said no ..so i had to take all that i had ...The next day i went to the plaza branch to confront that lady but she wasnt der so i ask the cashier for my vouchers bt the manner that she dealth with my request ws utterly disgustin .... on the 10th April i came home frm nytshift an was aslp wen my fone rang ..i was a call center agent frm rewards co wantin to sell me life cover on my edgars acc to wich i rep**** no thnk u an without even sayin thnk n goodbye she just hung up ..... wats happenin edgars it this how url treat ur oda customers aswell ... i seriously wana pay my acc of n close it for poor customer service thnk you</p>
We have escalated the complaint to the Edgars Active Phoenix management to address as our valued customer is not happy overall in store service and the agent from the Head office who called and was rude . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store and Head office management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Active Phoenix management to address as our valued customer is not happy overall in store service and the agent from the Head office who called and was rude . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store and Head office management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.