Bad Accounts Admin

<p>I have been contacted since January about an outstanding amount on my old Edgars Mastercard. I have explained that my records indicate that the amount was settled and I have heard nothing until January 2016 (A year after it was settled).</p> <p> </p> <p>When I settled the amount, I contacted the bank to get the account details and discovered that the account details belonged to another business name that did not look right to me. I called the bank back to notify them of this and was given the account details again which was the same. None the less, I effected the transfers and heard nothing further for a year.</p> <p> </p> <p>I have been contacted by your agents as well as the agents of the collection company you handed me over since January and I have requested EACH time that a statement is sent to me indicating the last 3 payments recieved so I can match these to my records. I indicated that if the record did not match, I would happily settle the amount immidiately.</p> <p> </p> <p>Instead, I keep getting repeat phone calls and I keep asking for the same information which never materialises as well as the actual contact details so I can keep proper record of the corrospondence. You have now listed me on ITC regardless of the matter been disputed which has now negatively effected my finances.</p> <p> </p> <p>Im now posting this complaint here as the last chance to get this matter resolved, in which my next step is to take this back to the ombudsman.</p> <p> </p> <p>Its a really simple request that I cant understand why NO ONE in the Edgars Mastercard division or the collection agency you use is willing to help me? Is this how you conduct your business?</p> <p> </p> <p>If I have not recieved feedback by next week Monday (27th June), I will take that as a sign that Edgars Mastercard Division is no willing to resolve the matter and I will take the matter back to the ombudsman as I have then followed your internal dispute process and no resolution has been recieved which then allows me to involve the ombudsman.</p> <p> </p> <p>Im sick of been harrased by your agents who DO NOTHING and now you are causing finaincial problems which I intend to recover from you.. </p> <p> </p> <p>Thank You,</p> <p> </p>