Bad account services

<p>Good day,</p> <p> </p> <p>I just had the worst experience at Edgars The Glen. Upon taking one item for my daughter that cost R199, I proceeded to the till. There the cashier told me that my account was on hold. What a big surprise this had been for me. I always use the Edgars App to check my account and make payment as required. This due to the fact that for more than a year already I do not receive any statement via the post. I don't recall ever asking for this to be changed. So this month while making payments I checked the App and it stated that I only owe R45.96 on my account. But at the till it indicates R451.32. So first question is why is there a difference between the App and till. </p> <p> </p> <p>Secondly when questioning this I proceeded to the customer service desk. After they could not assist me I had to contact the head office from there. I spoke to a lady by the name of Shanele that refused to give me her surname for reference purposes. But she demonstrated no experience with regards to this matter. My question is how can the App be wrong if it had just updated 20min prior to the call. </p> <p> </p> <p>Thirdly after my time being wasted due to incompetence I paid the amount in full and asked for a detailed statement at the counter and then after that I want to close this stupid account. Kwanele at Edgars The Glen helped with the payment. After payment I was told that they cant give me a statement. I have to wait until the 7th of next month. Are we living in 1982? Last time I checked we are in 2016 with technology that makes processes easier and efficient. Not at Edgars obviously. Then after this I tried closing the account, now I was told to move to a different desk. Why is this necessary. I am not here to play musical chairs. After this I had left the store as I cannot waste my time due to the incompetence. </p> <p> </p> <p>So now I am sitting with bad customer service, not receiving any statements from Edgars and then their own App not working. So how do I know that I truly owe the outstanding amount if they cant even assist me with a statement at the store. Pathetic to say the least. </p> <p> </p> <p>So now I am in the position where I want to close this account and let the community know what sort of service you receive from this chain store. There own applications does not work with staff not knowing what they are doing.</p>