AWFUL SERVICE AT EDGARS - ESPECIALLY FOR ELDERLY

On Thursday 28 April 2022 my elderly mother received correspondence from Edgars to go to her nearest store and collect a new card which has added, great benefits AT NO EXTRA COST. According to the correspondence she only needed to take her ID along. With payment being due on first day of the month, we went in today, 1 May 2022 to collect a new card and make payment.

EDGARS SERVICE TO THE ELDERLY (AND PEOPLE WITH CHALLENGES IN GENERAL) IS PATHETIC IN MY OPINION

My mom, while mobile is frail and not able to stand for long periods. We were in store for more than one hour. Firstly the Edgars consultant said we couldn't pay in store with just a printed account and her ID. We have to use EasyPay at another store. All good, but then she adds she can't give us EasyPay details, we have to phone RCS. Since we would also speak to them about the new, improved card, Amanda connected us to RCS on the store phone. We were on hold for more than half an hour when I mentioned the difference in service we received at Campwell in Mitchell's Plain, where my mother was offered a chair to sit on while we were in their store. Interesting to note that we were only in Campwell for about a half an hour and yet the salesperson showed kindness to the elderly. After verbalising this difference in caring about clients, the supervisor on duty brought a chair to my mom. It took another 45 minutes of being transferred to various consultants at RCS and repeating information over and over which is not only frustrating, but also exhausting for our elderly citizens who very much have a right to be part of life in society. Cherry on the top, my mother would be charged (penalized) R60,00 for the new and improved card AT NO COST, because she didn't bring the old card along. No option of bring it in when next you're in store or any other consideration for elderly folk. Since we were in store and to avoid taking time off from work to bring her back during the week AND be charged interest for late payment, we took the card and made payment.

Personally I am extremely disgusted and frustrated at there their lack of compassionate, considerate service to elderly clients like my mother who very often are among their most loyal clients because they've been with the EDGARS named store for decades. Even though the store is under new ownership, those who have had Edgars accounts for 50+ years should be among their valued clients especially when they've always been good, responsible, paying clients. It wouldn't hurt to teach consultants and salespeople NOT to show irritation when dealing with the elderly or otherwise challenged clients either.

Rest assured, after seeing how my mother is treated I am in no way tempted to ever apply for an Edgars account.

AWFUL SERVICE AND VERY RESTRICTED ) LIMITED) PAYMENT ) METHODS