Awful customer service, lazy staff, filthy desks!

I visited your customer service desk on Sunday 2August, to apply for a store card at 10h30. I was informed by staff that nobody was able to assist me & the account-desk staff only work from 11h00, I was told to wait or come back another time. So I went back at 11h00, after queuing for 30 minutes there was still nobody present to assist me, I asked for the manager 3 times (while enduring staff rolling their eyes & not being in any hurry to assist anyone queuing). After that a staff member miraculously appeared to assist me, staff was supposed to work from 9h00, she took my ID then said the system is offline, she can not help me on the same day. I asked for the manager once again. A manager, Priscilla eventually assisted me & was very helpful to help me apply, the system was then online, miraculously! I asked if she needed to see 3 payment certificates that I had with me, she said a phone call to my employer on Monday 3August was adequate. I received a phone call Monday asking me to submit the same papers before my account can be considered, I will have to take this to a store & wait again to receive my card. This is inconvenient as I had everything with me on the day.