Aweful service!

I ordered two products from Redsquare online at the end of November. After waiting for two weeks and receiving NO response via email, I phoned the call center, only to find out that one of the items were out of stock (no one notified me). I received email correspondence from them eventually and was asked if I'd like to cancel my order or have the one item sent and I opted for having it canceled. Not long after I asked for the cancellation of my order, I received an email saying that my order had been shipped. The order arrived, with only ONE item in it, as the mascara I ordered was still out of stock. There was a letter that accompanied my order, apologizing for the inconvenience and saying that I will be refunded for the mascara (R330). That was more than a month ago! Since then, I have received no refund and the service and feedback that I received has been terrible or non-existent! I finally got through to the call center on Thursday the 21st of January and the person I spoke to was very helpful, saying that they would sort it out. I am still waiting for the refund! Terrible service!