1 reviews | Active since Jan 2015
Awaiting refund for monies taken from me without my concent and knowledge! Outrageous!
<p>Since signing up with Edgar's I've noticed that my account which I use responsibly and pay diligently, has not been balancing as it ought to considering my unfailing payments monthly. I then called to enquire and was "reminded" of my serveral "policies" on my account. And this was the reason for the imbalance on my account. Confused as to which "policies" they were referring to as I clearly only agreed to one such policy, which for the sake of clarity was the gadget insurance when I bought my son a tablet on the account. </p> <p>I asked them to elaborate on all the other policies that were drawing out all my funds, they were: </p> <p>EDGARS CLUB VIP</p> <p>ACCIDENT INSURANCE</p> <p>EDGARS FUNERAL INSURANCE</p> <p>FAMILY PROVIDER PLAN</p> <p> </p> <p>Furious, I told them that specifically and clearly did not agree to all the other policies when they called to offer them to me! Who gives them the right to politely just sign me up when I said NO! Therefore TAKING my money without my knowledge and consent!! This is just plain theft and ***** plain and simple! I enjoy being a customer with the edcon group and have been a loyal and upright account holder and am extremely angry that this is allowed to happen! </p> <p>After explaining all this to the consultant she advised me to persue my refund as this is not allowed and that the said policies were never supposed to be admistered if they client declined the offer. </p> <p>I WANT my money back immediately. I will be going to ombudsman about this should I receive any objections.</p>
Kindly note we tried contacting you telephonically at about 10:29 but we could not reach you.
The reason for calling was to request for your accounts details in order to assist further with your query.
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Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 10:29 but we could not reach you.
The reason for calling was to request for your accounts details in order to assist further with your query.
Kindly use the following channel to submit your query and include your account details ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Upon lodging my complaint and refund request, I was responded to quite promptly with a remedy. I was contacted by Busisiwe and he informed me that he has requested a full reversal of all the policies since the first unauthorised deduction which was made on theOctober 2015 and continued until now! All the statements were sent to my email and went straight to spam, although the REAL question is not why did I now check my statements as the consultant cheerily enquired?! The REAL question is WHY was these policies administered and MY money drained WITHOUT my consent!!!??? Now I have since received a call assuring me that ALL deductions would be reversed asap! I was given an amount of R5500! But a upon examination of my account I see that they had only given me approx. R1500! When is this going to be finalised!?Please do not insult me by giving me less than what was taken! I want what's mine back. And I will not tolerate a penny less!
Upon lodging my complaint and refund request, I was responded to quite promptly with a remedy. I was contacted by Busisiwe and he informed me that he has requested a full reversal of all the policies since the first unauthorised deduction which was made on theOctober 2015 and continued until now! All the statements were sent to my email and went straight to spam, although the REAL question is not why did I now check my statements as the consultant cheerily enquired?! The REAL question is WHY was these policies administered and MY money drained WITHOUT my consent!!!??? Now I have since received a call assuring me that ALL deductions would be reversed asap! I was given an amount of R5500! But a upon examination of my account I see that they had only given me approx. R1500! When is this going to be finalised!?Please do not insult me by giving me less than what was taken! I want what's mine back. And I will not tolerate a penny less!