Awaiting my credit card!!!

I had app**** for an absa credit card a month back and filled in all the documents as well as scanned all required to documents and sent that through to the call center and my card applications. I was advised that I had been approved, however it ended right there. No follow ups to let me know when I can collect my card, have been to the store twice even called the consultant and she said she would follow up and get back to me. This is quite urgent, if you cannot keep to your promise and send my card then I might as well go to a different bank. I chose absa because I bank with you, now I have lost my trust and think i will change to standard bank or FNB. Really very upset