Awaiting approval 1 week already!

Dear Edgars,

I have been awaiting approval of my account for 1 week already, I have sent through payslips, credit checks have been done, someone called me to confirm my details on Saturday, but nothing further was received. When I called the call centre, I was advised that they cannot help me without a store code (why advertise that we should contact the accounts number if they cannot help?) Your statement is misleading to the public, as no feedback is received 1-3 days after an online application. Please may I get an answer, so I can move on!