ATTITUDE AND DAMAGED GOODS

I PURCHASED A CELL PHONE THAT HAD BEEN ON DISPLAY, IT WAS THE LAST ONE AND I REALLY WANTED IT, I ASK THE ASSISTANTS TO PHONE OTHER BRANCHES TO SOURCE THE PHONE AND THEY ARE TOO LAZY, THEY SAY THEY WILL AND CALL ME BACK, THEY NEVER DO!!! I ENDED UP PURCHASING THE PHONE, STRAIGHT AFTER PURCHASING THE PHONE, I PURCHASED A PROTECTIVE COVER, TWO WEEKS DOWN THE LINE, THE SCREEN CRACKED !! THEY BLAMED ME BUT THIS WAS A DISPLAY PHONE AND MANY PEOPLE HAD BEEN TOUCHING THE SCREEN WHICH OBVIOUSLY CAUSES IT TO BECOME MORE FRAGILE, THEY BLAMED ME AGAIN AND AGAIN. THEY WOULD NOT LISTEN AND ARGUED, EVERY TIME I GO THEIR THERE SERVICE IS DISGUSTING, THEY NEVER FOLLOW UP. THEY SENT ME PHONE TO INSURANCE AFTER SAYING INSURANCE WILL PROB NOT FIX IT BECAUSE IT WAS MY FAULT!! BUT THIS WAS A DISPLAY PHONE! THEY SAID FIVE DAYS, ONCE AGAIN I MUST RUN AFTER THEN AND PHONE AGAIN TO BE TOLD IT TAKES THREE WEEKS WITH A RUDE ATTITUDE FROM SOME ASSISTANT. I AM APPALLED, THAT PHONE SHOULD HAVE BEEN REPLACED, I EXPLAINED ANOTHER FAULT WITH THE PHONE AND THEY DIDN'T EVEN LISTED TO THAT ! I WANT THIS SORTED OUT AND THE PHONE REPLACED AND APOLOGIES FROM THEIR DISGUSTING RUDE SERVICE!