Att:

Good day it is with great sadness and frustration that I am appealing to this platform for assistance as I have been given the run around from Edgar's and RCS for a few months now as none of the call centre's or Edgar's stores staff were competent enough to assist me or attend to my query. I have constantly been told the systems are offline for 2 consecutive weeks and after enquiries I've been told there's no person in management that could assist and that I'd needed to do what I have to in order to get assistance. After been unemployed for an undisclosed period my account had ran into arrears. In numerous attempts to get this account settled there has been a merge with the Edgar's group and as a result I am suffering as a client as my name is in the red due to an account handed over with absolutely no details of where payment can be made and not a single source of information on settlement reduction amount. I am appealing to the necessary parties to please assist as none of the call center agents can assist me nor can the front line staff at Edgar's assist me. I need my name to be cleared and I am needing to settle this as it will result in myself and my family being homeless shortly. Any assistance in this regard will be greatly appreciated. Name: ID number :*** Email address : *** Contact number :***