At first i was de***** and now am an imposter

Last months I went to Edgars active germiston mall to pay my account with my ID and when I get to the cashier she just said she is not going to open a vision and then I left. Today I went to the same store to buy a sneaker with my ID. Before I pick up the sneaker I asked another guy who was packing them if it is possible for me to pay using my IDand he said yes. When I get to the Cashier-Thokho she said it is not possible to buy using my ID and when I asked why she said they are not sure if am the right person with my ID at her hand. She saw that I do not understand she asked Daniel whom before saying the same thing to me he looked like a manager. I was just dismissed like that. I was advised to go to the main Edgars in the mall and lie to them that I have lost my card so that they can make me a replacement card. I asked Thokho to keep the sneaker for me but when I came back it was already removed. Enough is enough every time when I go to edgars its either I don't get assisted or I get de*****ed and made join edgars clubs without my knowledge. I have to spend my lunch time fixing your things. Enough, I demand a compensation for all the time I have spent sorting out your issues.