At edgars the employees are always right

I recently purchased a River Island item from the Edgars Menlyn branch which I need to exchange/return. I took the item to the Sandton branch to do so and I was very rudely told that I cannot return the item there.<br> <br> I would usually go back to the same branch but unfortunately i don't have the time right now and want to make sure i return the item within the 30 day window.<br> <br> I then called customer service to query this and when i asked to be given the policy (which according to the lady was recently changed) that states that certain items can only be returned at the store they are bought (the website refunds and exchanges t&c's do not address this at all) she hung up on me.<br> <br> The complaints line does not work at all, i tried to get through to it 6 times with no joy. <br> <br> If this is a valid condition to returns, i do not mind taking the item back to the store but i have never had this problem before and do not appreciate being treated with such attitude from both the store employee and the customer service rep.<br> <br> Edgars is obviously doing so well that they do not need to take care of their customers, so maybe its time to take my business elsewhere.