Astonishingly poor customer service

I made an effort to register on Hello Peter to write this review. When I opened my account, I was informed that I do not qualify for the 6 month interest free account option, and only for the 12 month interest bearing option, and that this can be changed later on.

Of course, during the time that I was in the process of opening the account, I received customer service that any foreign company would be proud of, let alone something fami**** in South Africa.

When I requested the amendment of my account on 22 September 2018 at the Mall of Africa branch, with all my needed paperwork ready, I was informed that this was not possible. No reason given, just that it is not possible. This was the message conveyed to me by the manager at the time.

I escalated the matter to customer services on 25 September 2018 via e-mail, and as per the nature of customer service in South Africa, I received no response.

I continued paying my account in order to close it in the future.

Believe it or not, on 1 February 2019 I received a confirmation of receipt of my e-mail and that I will receive a response within 48 hours. A full 129 days later.

I gave them another month, to adhere to their 48 hour promise, and as expected, I was disappointed.

Edgars, for a company struggling to keep your head above water financially, I really thought you would prioritize customer care.

Now all I have left to do, is keep on making my minimum payments until bankruptcy is declared, if this is the service that you are going to provide.