ASSITANCE ON MY EDGARS ACCOUNT NEEDED !!!

Hi

I have been having a dispute with Edgars since 14 November 2020 when I realized that I am being charged for items I never signed up for (eg Cell C Airtime Subscription, CC control chat - R115 airtime + 100 sms) the latest thing now added on my account as of this month is "Mobile Vault backup subs"

I went into the store on 14 November 2020 and asked for the first 2 items to be removed (As the third item is new) and requested that I get refunded for all the monthly payments I've been making and for them and to close my store account as they keep billing me for additional stuff that I've never signed up for.

They then informed me that if I close my account I will not be able to receive my refund, as they wont pay it back in cash. I then decided to keep my account opened and logged a call for a cancellation and refund I was given the reference number EDRF-*** and told me they will go listen to the voice recording and then cancel the items if I really never agreed to them.

A few days later I receive an SMS saying the items have been cancelled, However no refund was received, I then look at my latest statement the items are still there and I'm still being charged monthly.

I then went back into the store on 19 December 2020 to query the same issue, and up until today, my issue has not been resolved and instead Edgars has even added a new subsciption to my name.

They want their monthly payments and if I don't pay they wanna put this on my credit record, however they are not willing to assist in refunding me what's due to me so that I may close my account with them. As this dispute will ruin my credit record.