Assistance on lunch
<p>I waited 20 minutes at Edgars Randburg Square to be assistanced because the person who deals with Cellphone claims is on lunch. Last time I checked if someone is on lunch it does not mean that service has to be on lunch as well. When help finally emerged I was told ohhh you only paid once for your insurance?? Let us call the insurance and find out if they are going to pay? What was a point of me filling in a claim form, why did they not rather let me register a telephonic claim? I waited another 10 minutes for feedback if Finright will pay my claim. I could not wait any longer because I was on my lunch break. Edgars get your house in order especially the basics CUSTOMER SERVICE !!!! </p>
We have escalated the complaint to the Edgars Randburg Mall management to address as our valued customer is not happy that the staff members were slow in assisting our valued customer with the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly be advised that we attempted calling you from Head office at 11h45in the morning on the 16/05/2017 , however you were unreachable. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Randburg Mall management to address as our valued customer is not happy that the staff members were slow in assisting our valued customer with the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly be advised that we attempted calling you from Head office at 11h45in the morning on the 16/05/2017 , however you were unreachable. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Randburg Mall management to address as our valued customer is not happy that the staff members were slow in assisting our valued customer with the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows (***/GO). The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly be advised that we attempted calling you from Head office at 11h45in the morning on the 16/05/2017 , however you were unreachable. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Randburg Mall management to address as our valued customer is not happy that the staff members were slow in assisting our valued customer with the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows (***/GO). The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly be advised that we attempted calling you from Head office at 11h45in the morning on the 16/05/2017 , however you were unreachable. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Randburg Mall management to address as our valued customer is not happy that the staff members were slow in assisting our valued customer with the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows (***/GO). The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly be advised that we attempted calling you from Head office at 11h45in the morning on the 16/05/2017 , however you were unreachable. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Randburg Mall management to address as our valued customer is not happy that the staff members were slow in assisting our valued customer with the cell insurance query. A reference number for the formal complaint logged on your behalf is as follows (***/GO). The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly be advised that we attempted calling you from Head office at 11h45in the morning on the 16/05/2017 , however you were unreachable. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
This is the correct ref no, kindly ignore the previous one (***/GO).
Best regards,
This is the correct ref no, kindly ignore the previous one (***/GO).
Best regards,
This is the correct ref no, kindly ignore the previous one (***/GO).
Best regards,
This is the correct ref no, kindly ignore the previous one (***/GO).
Best regards,
This is the correct ref no, kindly ignore the previous one (***/GO).
Best regards,
This is the correct ref no, kindly ignore the previous one (***/GO).
Best regards,