Assist with query on Edgars

Edgars keep on sending debit order to deduct on my bank account I have no money I am unemployed I answered all the questions they asked on my phone I send them all the documents they want to close the account because I have The insurance Protect Plan From Hollard paying it for 6 years I send my Id retrenchment letter bank statements everything but they don't stop the debit order from there side Please assist P G Sadler Id *** cell ***