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radia D

1 reviews | Active since Aug 2014

01 Nov 2016, 09:07

Arrogant Staff

<p>I went to Edgars Tygervalley Mall to return a pair of black leggings I bought earlier that day as it was the wrong size. The lady at the Customer Service desk spent 25min looking for someone to authorize the transaction. Eventually she asked Junaid to assist. Whilst we were waiting on him he first had a conversation with another staff member about how he blow dryed the front part of his hair. Eventually he came to us, by this point I realised he did it purposely making us wait longer. Then I asked him where the person is thats supposed to help the ladies there. He responded with attitude saying I should enquire that. Then he stormed off with an attitude while I was still speaking to him. Another staff member waiting for him stopped to give me a nasty look. The poor lady at the till Chevonne apologised numerous times for his behavior. I was shocked by the management bad attitude, I expect more from Edgars. </p>

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Replies (1)
Edgars
Edgars's reply01 Nov 2016, 11:05
Official

Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store with regards to staff availability, this is certainly not the service we wish to rendered to you. We have addressed this incident with the store manager , you will be receiving feedback shortly.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
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