Arrogant, Bad Customer soft phone s****s
<p>My Fiance received a call from a sales lady from Edgars and went through with most of the call and then just wanted to be sure about something and the sales lady got really rude and she dropped the phone.</p> <p> </p> <p>I expect a telephonic and written apology or the new acacount opened will be closed and I will spread the word of bad customer service</p>
Kindly note we tried contacting you telephonically at about 11:02 but could not reach you. ( unable to leave a voice message).
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations occurred due to this incident.
Please be advised that your query is referred to our 3rd parties management team as the telesales campaign is managed by them. An investigation will be in progress as soon as they acknowledge receipt of your query. Feedback confirming their findings /action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:02 but could not reach you. ( unable to leave a voice message).
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations occurred due to this incident.
Please be advised that your query is referred to our 3rd parties management team as the telesales campaign is managed by them. An investigation will be in progress as soon as they acknowledge receipt of your query. Feedback confirming their findings /action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Will have to send a formal letter it seems to ombuds to get proper feedback on this.
Will have to send a formal letter it seems to ombuds to get proper feedback on this.