NG
Natasha G
1 reviews | Active since Sept 2019
20 Sept 2019, 09:34
Area manager of Tygervalley RUDE
My mom was busy buying make up at canel, i don't have a account with edgars and I don't want one. So we were in Tygervalley Edgars, the area manager came to me, and asked if I don't want an account with Edgars, and I said no. I am trying not to have dept. She pussed the account so on to me I felt I have to say yes, and while we were walking to the client services she was so rude with her colleagues. She was telling them infront of me THIS is how you must sell, and look what I can do. I felt she was so so rude towards them. We got perfect service from the lady's at canel, but that area manager is SO rude.
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Edgars's replyOfficial
20 Sept 2019, 10:14Dear Natasha,
Thank you for taking the time to send through an email.
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience at our Edgars Tygervalley store.
Rest assured your service experience will be reported to the divisional manager of the store who will in turn implement corrective measures with the area manager in order to avoid re-occurrence of this nature.
Our sincere apologies gain for the lapse in service experienced - we trust your next visit to the store will be of a pleasant experience.
Here is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Rest assured your service experience will be reported to the divisional manager of the store who will in turn implement corrective measures with the area manager in order to avoid re-occurrence of this nature.
Our sincere apologies gain for the lapse in service experienced - we trust your next visit to the store will be of a pleasant experience.
Here is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply20 Sept 2019, 10:14
Official
Dear Natasha,
Thank you for taking the time to send through an email.
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience at our Edgars Tygervalley store.
Rest assured your service experience will be reported to the divisional manager of the store who will in turn implement corrective measures with the area manager in order to avoid re-occurrence of this nature.
Our sincere apologies gain for the lapse in service experienced - we trust your next visit to the store will be of a pleasant experience.
Here is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Rest assured your service experience will be reported to the divisional manager of the store who will in turn implement corrective measures with the area manager in order to avoid re-occurrence of this nature.
Our sincere apologies gain for the lapse in service experienced - we trust your next visit to the store will be of a pleasant experience.
Here is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***