Applying for an account??

November/December 2014 I went to the Secunda Branch to open an account. I received an call saying they can't reach my employer ( but is was a Sunday??) so they never tried again and I didn't receive any feedback of any kind. After the holidays I wanted to re-apply. The centurion branch consultant told me that my application was declined as they couldn't reach my employer, and if I want to apply I need to be in Edgars when they phone. How is this possible? Why can't they phone in business hours? This makes no sense at all - we all work. Despite my confusion I went to Edgars Brooklyn, told them what Centurion Branch said. They said that's not the case and will phone the employer within 2 business days. She gave me an application form which I filled in. On Monday I got a call saying that my application can't be processed as I app**** in 2014 and it was declined, I can only re-apply in 6 months. Why is my application declined first of all??? - Edgars did not even follow through with the procedure and nevertheless I received no feedback at all. I am disappointed in the inconsistency and Centurion Branch unwillingness to assist.