JM
JJ M

1 reviews | Active since Jul 2011

28 Dec 2016, 12:11

Application rejected - refuse to give reason

<p>App**** for account. Rejected instantly. Only reason: you do not meet our criteria. What us your criteria then? Phoned your credit dept. Didn't want to speak to me. Said I must contact credit buro. Paid R80 for a credit report. No problems found on there . Phoned Transunion. They said there is no problems on my report and that my credit score is excellent. They say Edgars must tell me why I am rejected. But YOU refuse. Is this democratic? </p> <p>So now the only reason I can think of for being rejected is ******. Does your criterua include skin colour? Because that is the only reason I can think of why you reject my application and refuse to give any details. </p> <p>Pathetic.</p>

0
Replies (2)
Edgars
Edgars's reply28 Dec 2016, 17:03
Official

Thank you for addressing your concerns regarding your new account application. Kindly note we have escalated your query to our new accounts department and feedback will be provided.

Reference number: ***/GO. Should you require further assistance please do not hesitate to contact us on: ***.

Kind Regards
Customer Experience Team
***

Best regards,

JM
JJ M's update03 Jan 2017, 06:46
Reviewer Update

They did contact me.... and according to them there is "nothing" wrong except that my affordability after salary deductions is not enough...

Strange... because after deductions I still get over R12000. My gardener who works at different places earns much less. But he got an Edgars account.... ???